AuthorWebsite.app Support
Contact Us
Do you have a question we haven't answered here?
- Existing customers, please log into your account and submit a support ticket.
- For pre-sale questions, use the contact form below.
FAQs
If you have purchased a domain at AuthorWebsite.app, we take care of this for you. If you have purchased a domain elsewhere you’ll need to set your nameservers as follows:
- ns1.authorwebsite.app
- ns2.authorwebsite.app
If you need to make a change to your DNS, please log into your account and submit a support ticket.
New accounts will be set up an ready to build in 24 hours or less.
Website support is available Monday through Friday, 9am to 5pm, pacific time.
The hosting servers are monitored 24×7 by on-site staff. If there are any issues, they will be automatically be alerted and attended to.
Log into your account and submit a support ticket. We will cancel your account and provide you options for obtaining a backup of your website if you would like to keep it.
You can log into your account 24/7 to update the card on file.